Question 1

Convbox Tracking Installation Guide

Accepted Answer

Here's a Facebook Pixel setup guide for Omnitrackplus subscribers:

Step 1: Install the Omnitrack App

First, go to the Shopify App Store, search for Omnitrack, or click this link to find the Omnitrack app and install it.

Step 2:Choose Your Plan

Once the app installation is complete, select the appropriate plan based on your specific needs. In the Omnitrack Plus plans, there are different tiers depending on your order volume. Choose the plan that best suits your store's sales volume.

Step 3: Initial Setup

After subscribing to the app, you will be guided through a series of initial setup steps within the app. This includes providing contact information, enabling app extensions, and manually adding additional scripts. Below are screenshots of the relevant pages:

1）Leave Contact Information:

You will need to provide the following contact information: last name, first name, contact email, and position information. Some of this information is automatically retrieved from your Shopify account, and you can further edit it.

2）Enable App Extension:

Click the "Go to Shopify" button

Question 2

How can I check whether my pixel working correctly or not?

Accepted Answer

There are three methods to check if pixel events are triggering correctly on your store:

Use the Event Monitor feature in the app to check if server events are triggering correctly.
Install the Facebook Pixel Helper Google Chrome extension to test browser events.
Use Facebook's "Test Events" to test server events.

Here's a detailed instruction of these three methods:

Method 1: Use the Event Monitor feature in the app to check if server events are triggering correctly

1) Enter the Convbox Tracking app. 2) In the left-side menu, locate and click on "Event Monitor." 3) In the "Event Realtime Monitor" module, you'll see the server event records from the last 2 hours. You can compare this data with the actual events to ensure everything is working correctly.

|| Please note that if you have multiple Facebook Pixels installed in the app, you'll need to switch to the respective pixel in the upper left corner of the page to view the relevant event logs.

Method 2: Install the Facebook Pixel Helper Google Chrome extension to test browser events

Visit your website and click on the Pixel Helper icon. It will display information about pixel events on the current page, ensuring that events are triggered correctly and without errors.

[Click here](https://chromewebstore.google.com/detail/meta

Question 3

How to enable app extension?

Accepted Answer

Why should we enable Omnitrack app extension？This action will help our app work better with your shopify through integated deeply with your shopify theme.Then your tracking data will be more accurate!

How to enable Omnitrack App extension in your shopify theme？

Step 1：Go to your Shopify theme editor，and click "Customize" buttom.

Step 2：Click "APP embeds", then active our app extension and click "Save" to finish this setting.

Question 4

How to to change the overall Purchase Value reporting with Convbox Tracking?

Accepted Answer

Convbox Tracking offers an advanced option that you can use to modify the Purchase value that is sent with all Purchase events.

The standard value reporting sends the full amount that the customer paid with each Purchase event. So that includes the price for the products, taxes, shipping, and takes into consideration any coupon discounts that were applied.

It's very simple: The Purchase value shows what the customer paid at checkout.

If you wish, you can enter a percentage value in the advanced settings tab to report a reduced value amount instead of the full value (100% = default).

Question 5

Different analytics service is reporting different conversions results. Why?

Accepted Answer

The attribution method may be different. One platform may have a conversion window of 30 days while another one may have a conversion window of 90 days.

Some platforms have last-click attribution while others use first-click.

Another service reporting conversions may be combining organic and paid conversions. Your platform's dashboard will only show paid conversions.

Ad blockers block almost every conversion tag from firing. A portion of your visitors are probably using ad blockers which can skew the conversion count.

Question 6

How to Distinguish Order ID, Order Number, and Order Name in Shopify

Accepted Answer

In Shopify, Order ID, Order Number, and Order Name are different identifiers and attributes related to orders. You can understand and distinguish them as follows:

1.Order ID:

a. Order ID is a unique identifier assigned by Shopify to each order. b. Every order has a unique Order ID, typically consisting of a number or a unique string. c. In the address of the order details page, you will generally find a long string of numbers as the Order ID suffix, as shown in the following example:

2.Order Number:

a. Order Number is automatically generated by Shopify when creating an order. It is a user-friendly order identifier and is much shorter than the Order ID, making it easier to remember and recognize. b. To view the Order Number for a specific order, you can follow the following steps: Go to the order's details page.>>Manually add ".json" to the end of the page address and press enter.>>You will see the following page, where you can search for the "number" content to find the corresponding Order Number, as shown here:

3.Order Name:

a. Order Name can be customized by the merchant and does not have a fixed format. It is set according to the merchant's needs. Shopify currently supports setting Order Name in a format that includes a prefix, Order ID, and a suffix. b. Generally, what

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